FAQs

    Frequently Asked Questions

    What payment methods do you accept?

    We currently accept PayPal and Venmo for all purchases. These secure and trusted payment options make checkout simple and reliable.

    How long does shipping take?

    Orders are typically processed within 1–3 business days and delivered within 5–10 business days (Monday to Friday) across the United States. We also provide free shipping nationwide.

    What is your return policy?

    You may return or exchange items within 30 days of delivery, even if slightly used, as long as they are in good condition. We provide free return shipping and process refunds within 10 business days.

    Do you charge restocking fees?

    No. At Neenwa, we believe in hassle-free returns. There are no restocking fees for eligible returns or exchanges.

    How can I contact customer support?

    Our team is here to help Monday through Friday, from 9:00 AM to 6:00 PM (GMT-5). You can reach us at info@neenwa.com, through our Contact Page, or by visiting us at 1823 Bailey Ave, Chattanooga, TN 37404, United States. We aim to respond within 1–2 business days.